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Login and account issues

Forgot your email?

Section titled “Forgot your email?”

Enterprise plans

Section titled “Enterprise plans”

If you forget the email address associated with your account, contact your Customer Success Manager.

Free, Pro, and Business plans

Section titled “Free, Pro, and Business plans”

If you forget the email address associated with your application:

  1. Go to the Cloudflare dashboard ↗ and select Forgot your email?.
  2. Enter your domain name.
  3. Cloudflare will send an email to the email address associated with your domain name. If you do not receive an email within 20 minutes, check your spam folder. The message will be sent from no-reply@cloudflare.com or noreply@notify.cloudflare.com.

If you still cannot access the email address associated with your Cloudflare account, you may need to move your domain to another account.

Cloudflare requires these steps to prevent account hijacking.

Forgot your password?

Section titled “Forgot your password?”

If you forget your account password:

  1. Go to the Cloudflare dashboard ↗ and select Forgot your password?.
  2. Enter your email address.
  3. Cloudflare will send an email to your email address to reset your password. If you do not receive it within 20 minutes, check your spam folder. The message will be sent from no-reply@cloudflare.com or noreply@notify.cloudflare.com.
  4. Select the password reset link in the email. This link will expire after two hours.

Email verification issues

Section titled “Email verification issues”

Refer to Verify email address.

Change your Cloudflare email address or password

Section titled “Change your Cloudflare email address or password”

Refer to Change password or email address.

Secure a compromised account

Section titled “Secure a compromised account”

If you observe suspicious activity within your Cloudflare account, secure your account using these steps.

Sign-in options

Section titled “Sign-in options”

You have several sign-in options for the Cloudflare dashboard ↗:

  • Email and password: Enter your email address and password to log in.
  • Single sign on (SSO): Enter your email address (so long as your admin has configured SSO as a sign in option).
  • Sign in with Apple:
    • Same Cloudflare account email as Apple ID: You can either sign in with your email and password or sign in with Apple.
    • Different Cloudflare account email as Apple ID: Will create a new Cloudflare account if you sign in with Apple. If you want to log into an existing account, change your email address to match the one used for your Apple ID.
Section titled “Related resources”